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Terms & Conditions

Our committement to your privacy

  1. All prices quoted are per car.
  2. Prices are based on passengers being ready to travel at the booking time.
  3. Cash payments are to be made to the driver and credit card payments should be made with the booking.
  4. All fares quoted are for point to point and any diversions, stop over will be charged at 5.00 with the fare quoted. The charges are may vary depending on the distance.
  5. It is important to keep our office contact phone number while you are travelling. We would like to inform you to keep a printed copy of the confirmation email.
  6. Fixed price rides cannot deviate from the driver’s chosen route any deviation will result in the journey reverting to a fare decided by London airports express .we will decide charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.
  7. If the journey is being cancelled two hours prior to pick up time in London postcodes and outer areas will require 4 hours cancellation notification. Then payment will be fully refunded to the customer’s debit/credit card. If the journey is being cancelled after driver being dispatched to pick up point will result in a charge, which will be decided by London airports express, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 The rest of the payment will be refunded to the customer’s debit/credit card.
  8. If you missed your flight, It is customer’s responsibility to inform London airports express. Otherwise, We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full “No Show” charge.
  9. All pickups from the airport waiting time are free for the first 45 minutes thereafter 20p per minute will apply. There is no additional charge for the flight delays.
  10. Normal luggage size assumes that 1 Medium Size check –in luggage and 1 piece of hand luggage 56cm (H)47.5cm(W)25cm(D) (approximately 22 inches x 18.5 inches x 9.85 inches). Per. person, any luggage that the Private Hire Vehicle cannot accommodate is the responsibility of the passenger
  11. We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle unsafe on the road.
  12. Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.
  13. Any fouling of the Private Hire Vehicle by any passenger will result in a charge of a minimum of £10.00 dependent upon the severity of the fouling.
  14. It is customer’s responsibility to inform London airports express, if could not locate the driver or change of journey plan or if you missed the flight, cruise or ferry, connections (inform us the new flight, cruise or ferry, details we will change the journey time and date without charge) then we will charge you for the new journey.
  15. London airports express cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the Private Hire Vehicle not arriving at the pick-up point at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the incorrect booking information by the customer. Or customer booked it online and got the booking reference but customer did not get any confirmation from us. (Customer must receive confirmation prior to the journey)
  16. Journeys booked from Airports, Train Stations, and Seaports the with London airports express, it is the passenger responsibility to locate the Private Hire Vehicle and not the Private Hire Vehicle driver to locate the passenger, on booking any such journey we will give a definite pick-up point that the passenger must locate, any failure on the passengers part to locate the Private Hire Vehicle will result in a charge to the customer’s credit or debit card. The amount to be charged in such situation will be decided by London airports express depending on the pick- up distance, place, parking or other charges subject to a minimum of £10.00
  17. Prices on the following dates, 24th December From 15:00 hours to 27th December 06:00 hours and 31st December 16:00 Hours to 2nd January 06:00 hours will be charged at 50% higher than normal prices quoted on our web pages